Refund & Return Policy

1. Damaged on Arrival — Free Return or Replacement

 

If your order arrives damaged or broken, we will provide a free return or replacement at no extra cost to you. Please contact our customer service team within 14 days of receiving your order with your order number and clear photos of the damaged item. Once confirmed, we will arrange a replacement or a full refund — shipping costs on both sides are covered by us.

2. Item Not as Described

 

If the product you receive differs significantly from its description or images, you may request a return or refund within 14 days of delivery. We will arrange a full refund or replacement after verification.

3. Change of Mind

 

For non-quality-related returns, items must be returned within 14 days of receipt, unused, undamaged, and in their original packaging. Return shipping costs for change-of-mind returns are borne by the buyer. A restocking fee may apply.

4. Custom & Bulk Orders

 

Products that are custom-made or specially produced for individual orders cannot be returned or exchanged, except for quality or damage issues.

5. How We Process Refunds

 

Once we receive and inspect your returned item, we will issue your refund within 5–7 business days. Refunds are made to your original payment method. You will be notified by email once the refund has been processed.

6. How to Contact Us

 

For any return or refund request, please email us at [your-email@homxyceramic.com] with your order number, photos (if applicable), and a short description. Our team will respond within 24 hours and guide you through the process.

Your satisfaction matters to us — if anything goes wrong, we will make it right.