Privacy Policy

At Homxyceramic, we respect your privacy and are committed to protecting your personal information in compliance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA). This policy explains what information we collect, how we use it, and the rights you have.

1. Information We Collect

 

We collect the information needed to serve you, including: your name, email address, shipping address, phone number, order details, payment information (processed through secure, encrypted channels — we do not store your full payment card details), and browsing information such as device type, IP address, and pages visited.

Under the CCPA, these fall within the following categories of personal information: identifiers (such as name, email, address, phone number), commercial information (such as order and purchase history), internet or other electronic network activity (such as browsing behavior on our site), and inference data derived from the above.

2. How We Use Your Information & Legal Bases (GDPR)

 

We use your information to process and deliver orders, provide customer support, send order and shipping updates, improve our products and website, and — with your consent — send promotional emails you can unsubscribe from at any time.

Under the GDPR, our legal bases for processing are:

• Performance of a contract — to process and deliver your orders;
• Legitimate interests — to improve our services, prevent fraud, and maintain website security;
• Consent — for marketing communications, which you may withdraw at any time;
• Legal obligations — where required by law.

3. Information Sharing

 

We never sell, rent, or trade your personal information to third parties. We only share the minimum information required with trusted service providers — such as logistics partners for delivery and payment processors for transactions — under contractual obligations to protect your data, and only to the extent necessary to fulfill your order or comply with legal requirements.

4. International Data Transfers

 

As a company based in China serving customers in the EU, UK, and US, we may transfer your personal data outside your country of residence. Where transfers occur, we ensure appropriate safeguards are in place — including EU/UK Standard Contractual Clauses where required — to protect your information.

5. Data Security & Retention

 

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or loss, and restrict access to authorized personnel only. We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

6. Cookies

 

Our website may use cookies to improve your browsing experience, remember your preferences, and understand how our site is used. You can manage or disable cookies in your browser settings at any time; some website features may not function properly without them.

7. Your Rights

 

If you are in the EU or the UK (GDPR), you have the right to:

• Access, correct, or request deletion of your personal information;
• Restrict or object to certain processing;
• Request a portable copy of your data;
• Withdraw consent at any time;
• Lodge a complaint with your local data protection authority.

If you are in California (CCPA/CPRA), you have the right to:

• Know what personal information we collect, use, and share;
• Request deletion of your personal information;
• Opt out of the "sale" or "sharing" of your personal information (we do not sell your personal information);
• Correct inaccurate personal information;
• Non-discrimination — exercising these rights will never affect the price or quality of our products or services.

8. Children's Privacy

 

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children.

9. Policy Updates

 

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date, and we encourage you to review it periodically.

10. Contact Us

 

For any questions about this Privacy Policy or to exercise your rights, please contact us at [your-email@homxyceramic.com]. We will respond within 24 hours. You may also contact us via our website contact form.